Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fuseknoxville.com/ (the “Website”). This Privacy Policy explains how we collect, use, and disclose Personal Information when you use our Website and services. We will not use or share your information with anyone except as described in this Privacy Policy.
At Contractor, we respect your privacy and are committed to protecting your personal data.
Information We Collect
We may collect the following categories of personal information:
- Identifiers (name, email, phone number, address, IP address)
- Commercial information (services purchased or considered)
- Internet or electronic network activity (browsing, device data, interaction with content)
- Geolocation data (approximate location via IP)
- Professional or employment-related information (only if voluntarily provided)
- Inferences related to preferences or service needs
- SMS consent information
We do not intentionally collect financial account numbers, protected health information, or other sensitive categories unless required to provide requested services.
By submitting forms on our Website, you consent to SMS communication from us. SMS opt-in data is not shared with third parties.
How We Use Your Information
We may use the information we collect for the following purposes:
- To provide products and services
- To improve our Website and user experience
- To personalize Website content
- To communicate regarding services, appointments, and updates
- To comply with legal obligations
Purposes for Each Category of Information
Each type of information may be used for:
- Service delivery and customer account management
- Appointment scheduling and confirmations
- Customer support
- Marketing and SMS communications (with consent)
- Website analytics and performance optimization
- Call-tracking
- Fraud prevention and security monitoring
- Legal and regulatory compliance
How We Share Your Information
We may share personal information with trusted third-party service providers who support our business operations, including:
- Website hosting
- Analytics and tracking
- Online scheduling tools
- Call-tracking software
- CRM and field-service platforms
- Digital advertising services
Examples include:
- Google Analytics
- Google Ads
- Meta Pixel
- Microsoft Clarity
- ServiceTitan DNI
- ServiceTitan Web Scheduler
- Newo.ai
- Google Search Console
- Bing Webmaster Tools
- Microsoft Ads
- Contractor Commerce
We may also disclose information if required to comply with lawful requests from government authorities or legal processes.
We do not sell personal information.
How We Process Your Information
We process personal information for:
- Service scheduling and dispatch
- Customer communication (email, SMS, phone)
- Billing, invoicing, and payments
- Service recommendations and follow-ups
- Required business recordkeeping
- Website analytics and system monitoring
ServiceTitan Data Handling
We use ServiceTitan as our secure customer management platform. This means:
- Customer records are securely stored within ServiceTitan
- ServiceTitan may maintain system logs for security purposes
- Contractor does not maintain separate system logs outside ServiceTitan
We encourage users to review ServiceTitan’s privacy practices directly.
How We Protect Your Information
We implement administrative, technical, and physical safeguards, including:
- Encryption (HTTPS/TLS)
- Access controls and authentication
- Secure server environments and firewalls
- Routine security monitoring
- Vendor oversight
- Employee privacy and security training
- Incident response procedures
No system is 100% secure, but we take reasonable steps to protect your information.
SMS Communication Policy
By using our Website or services, you consent to receive SMS messages. These may include:
- Appointment confirmations
- Service reminders
- Customer support responses
- Promotional offers (opt-in only)
Standard disclosures:
- Message and data rates may apply
- Text “STOP” to unsubscribe
- Text “HELP” for assistance
SMS consent information is not shared with third parties.
Your Choices
You may:
- Opt out of SMS at any time
- Opt out of marketing emails
- Disable cookies through your browser
- Decline to provide personal information (some services may be unavailable)
Tennessee law does not require specific rights such as deletion or access requests; however, you may contact us with questions regarding your information.
Data Retention Disclosure
We retain personal information only as long as necessary to:
- Provide services
- Meet legal, accounting, or recordkeeping obligations
- Resolve disputes
- Maintain business records
Retention periods vary based on data type and legal requirements.
Cookies and Tracking
We may use cookies and similar tools to:
- Improve website performance
- Analyze traffic
- Personalize user experience
You may accept or reject cookies. Disabling cookies may affect Website functionality.
We do not use cookies for cross-context behavioral advertising.
Data Breach Notification (Tennessee Requirement)
In the event of a data breach involving unencrypted personal information, we will:
- Investigate promptly
- Take appropriate security measures
- Notify affected individuals as required under Tennessee Code §47-18-2107
- Provide notification without unreasonable delay, unless law enforcement requests a delay
If required by law, notification may be provided via email, mail, or other legally permitted methods.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy regularly.
Contact Us
If you have questions about this Privacy Policy or our use of personal information, please contact us: fuseknoxville@gmail.com
Effective Date: 11.20.2025
Last Updated: 11.20.2025
